• T is for Transfer
- Transfer the project to the client
- Transform the team through evaluations and lessons learned
• Treat the client with white gloves
- Transfer fully tested product, including client acceptance test results
- Meet with client for turnover
- Provide training and all documentation
- Provide good support to see the client through the transition
• Measure Your Delivery
- Meet client requirements and other expectations for performance
- Measure performance whenever possible
- If close, facts and negotiation with client may help
- Demonstrate integrity and ethics for best results
• Team Evaluations
- Short feedback document
- Stress accomplishments and development needs
- Provide to management without any expectations
• Lessons Learned
- What worked well
- What needs improvement
- How will we act on this for the next project(s)?
Before departing for the day, Rhett and Heda spent some time reviewing each of the daily summaries and Heda helped to fill in some gaps. In just seven days, Rhett learned the basics of good project management to succeed. He left feeling confident that he would be ready to start the project the next day.